Effective Date: 09/01/2025
At GadgetsSouq.online (“we,” “our,” “us”), we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, our Refund and Return Policy outlines the process for returns, exchanges, and refunds.
1. Eligibility for Returns
You may return a product if:
- It is unused, in its original packaging, and in the same condition as when received.
- The return request is made within 14 of the delivery date.
- The product is defective, damaged, or not as described.
2. Non-Returnable Items
The following items are not eligible for return:
- Perishable goods.
- Downloadable software or digital products.
- Gift cards.
- Items marked as “Final Sale.”
3. Return Process
To initiate a return:
- Contact our customer support at [Insert Email Address or Phone Number] with your order details and reason for the return.
- Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Ship the product to the address provided, including the RMA number on the package.
4. Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect, defective, or damaged item).
- We recommend using a trackable shipping method as we are not responsible for lost or undelivered returns.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed to the original payment method within 5-10 business days.
- Shipping fees (if applicable) are non-refundable.
6. Exchanges
If you wish to exchange an item:
- Contact our customer support to ensure the desired item is in stock.
- Follow the return process to send back the original item.
- Once the return is approved, we will ship the exchange item.
7. Damaged or Defective Items
If you receive a damaged or defective item:
- Contact our customer support immediately with photographs and details of the issue.
- We will arrange for a replacement or refund at no additional cost.
8. Cancellations
- Orders can be canceled before they are shipped. Contact us as soon as possible to request a cancellation.
- If the order has already been shipped, please follow the return process.
9. Contact Us
If you have any questions or need assistance with a return or refund, please reach out to us:
- Email: info@gadgetssouq.online
- Phone: +91-9633071034
Thank you for shopping with GadgetsSouq.online. We appreciate your trust and aim to provide you with the best possible experience.